POLICIES

Payments & Late Fees

Regular lesson fees are paid in advance.
I charge a single flat fee for regular lessons, much like a monthly subscription service. Regular lesson fees process automatically on the 21st of each month and pay for the for the month that's about to begin; not the month you're already in. Your lesson fee ensures that your time slot remains yours and guarantees that I will be able, present, and prepared to conduct your lessons. If for any reason I am unable to honor that guarantee then I will immediately return to you the cost of that lesson.

Single lesson fees are also paid in advance.
Single lesson fees are processed at the time of booking, which happens first at the end of intake sessions and thereafter at the end of single lessons. Your lesson fee guarantees that I will be able, present, and prepared to conduct your next lesson. If for any reason I am unable to honor that guarantee then I will immediately return to you the cost of that lesson.

Declined payments can incur a $25 late fee.
The first time your card is declined or I am otherwise unable to process payment for regular lessons I'll reach out to request a new card number. I'll do the same if it happens again, but you'll be charged an additional $25 late fee.

Prorating & Refunds

I do not prorate lesson fees.
Prorating makes my income dangerously unpredictable, and I'm not interested in committing to working with people who're apt to waver in their commitment to working with me.

I do not refund lesson fees.
Lesson fees, once paid, are non-refundable. The only exception I make to this rule is if I am unable to honor my commitment to being able, present, and prepared to teach your lesson.

Pausing & Cancelling

If you pause your lessons, your prepaid fees will be credited.
If you choose to pause your lessons but expect to come back soon, then you will lose your hold on your time slot but retain acceess your student page. Any remaining prepaid lesson fees will be credited. Your credits will remain good for three (3) months from the date of purchase, at which point your credits will expire and your student page will be deleted.

If you cancel your lessons, your prepaid fees will be forfeited.
If you choose to cancel your lessons and do not expect to return then I will immediately open up your time slot for outside booking. Any remaining prepaid lesson fees will be forfeited, and your student page will be deleted.

Scheduling & Rescheduling

You are in charge of your schedule.
Your schedule sits at the top of your page. I am responsible for making sure that it's accurate. You are responsible for knowing it; and for alerting me in a clear and timely manner to any and all potential conflicts and/or necessary changes.

I do not offer rescheduling as a guaranteed scheduling option.
You should always feel free to ask and I will always do my best to accommodate, but my schedule is far too packed for me to reliably guarantee this option.

I do offer custom prerecorded lessons as an alternative to rescheduling.
If you know in advance that you won't be able to make it to one or more of your regular lessons then you may choose to either skip those lessons or switch them to video lessons. Switching to video is easy, but it must be done exactly as instructed below. If not, then those lessons will be skipped.

Lateness & No-Shows

Being more than 10 minutes late without letting me know is a no-show.
If you're running late, just let me know. I check and respond to work-related messages both before and in between lessons. Being more than ten minutes late without contacting me to let me know what's up is an automatic no-show.

Barring genuine emergencies, I do not do make-ups for no-shows.
I'll be happy to work with you to book a make-up lesson, but you'll be charged for it.

If you're having a genuine emergency, don't worry about me.
Take care of yourself first, then contact me once you're safe and we'll take it from there.

Illness

Do not come to your in-person lesson if you're sick.
I cannot stress this enough. If you think that you might be getting sick; if you've recently shared space with sick people or with folks who were fell ill shortly thereafter; if you think that there's even the slightest chance that you could get me sick by showing up to your in person lesson, then don't show up to your in-person lesson. I'll be happy to switch it to an online lesson if you're feeling well enough to do so. Otherwise, we'll skip that week's lesson.

If you show up sick, it'll cost you.
As a sole proprietor of a client-facing service-based business, the risk of contracting an illness is my single greatest vulnerability in terms of financial security. If you show up sick, I will send you away, cancel your lessons, and your lesson fees will be forfeit.

If I'm sick, one of two things will happen.
• If I am too sick to teach then I will cancel and immediately refund you the cost of that lesson.
• If it's an online lesson and I'm not too sick to teach, then we'll proceed as usual.
• If it's an in-person lesson and I'm not too sick to teach, then we'll switch it to online.

My Rates

My Hours