POLICIES

GENERAL POLICIES

SKYPE CALLS
I'll call you on Skype at the stroke of the hour.
• If you don't answer then I'll wait 5 minutes for you to call me back.
• I'll call again at 5 minutes after the hour.
• Missing my second call is an automatic no-show.

NO-SHOWS
I don't do make-ups for no-shows.

LATENESS
Let me know if you're running late.
Being five minutes late without letting me know is an automatic no-show.

COMMUNICATION
I check and respond to work-related texts and emails from 10am to 2pm Mondays–Thursdays and in between lessons.

EMERGENCIES
If you’re having an emergency, don’t worry about me.
Take care of yourself, contact me when you're safe, and we’ll take it from there.

PAYMENT POLICIES

INTAKE SESSION FEES
Intake session fees are refundable up to 24 hours in advance.
They happen during the booking process and pay for:
• the intake session
• the creation of your student page
• the initial hold on your time slot

INITIAL LESSON FEES
Initial lesson fees are refundable up to 24 hours in advance.
They happen during the intro lesson and pay for:
• the first month's lessons
• access to your student page
• locking in the hold on your time slot

REGULAR LESSON FEES
Regular lesson fees are non-refundable.
They happen automatically on the 21^st of the month and pay for:
• the next month's lessons
• continued access to your student page
• maintaining the hold on your time slot

SINGLE LESSON FEES
Single lesson fees are refundable up to 24 hours in advance.
They happen during the booking process and pay for:
• the single lesson
• holding the time slot

SERVICE GUARANTEE
If I am unable to conduct your lesson then I will immediately return the cost of that lesson.

SCHEDULING POLICIES

RESCHEDULING & CANCELLING INTRO SESSIONS
If it’s more than 24 hours before your booking then look for the confirmation email you got when you booked with me. You’ll find a link that’ll let you reschedule or cancel your intro session.

RESCHEDULING & CANCELLING SINGLE LESSONS
If it’s more than 24 hours before your booking then look for the confirmation email you got when you booked with me. You’ll find a link that’ll let you reschedule or cancel your single lesson.

RESCHEDULING REGULAR LESSONS
If you know in advance that you won't be able to make it to a lesson then text or email ASAP to let me know. I can’t promise that I’ll be able to reschedule you, but I’ll always be happy to try. If your lesson can't be rescheduled then you may choose to either skip it or switch it to an upload lesson.

MANAGING YOUR REGULAR SCHEDULE
Your schedule sits at the top of your student page. You are responsible for keeping track of it and for letting me know in a timely manner if you need to to make any changes to it.

PAUSING YOUR REGULAR LESSONS
If you need to take time off lessons but want to keep your time slot, then you may continue to pay your monthly fee:
 • you will retain access to your student page
 • you can still submit upload lessons
 • we'll restart live video lessons when you're ready

STOPPING YOUR REGULAR LESSONS
If you need to stop taking lessons and don't want to keep your time slot, then let me know before billing day.
You may choose to:
 • attend your remaining prepaid lessons,
 • switch your remaining prepaid lessons to upload,
 • or skip your remaining prepaid lessons.

My Rates

My Hours