Policies

Payment & Late Fees

I charge a single flat fee for a month’s worth of lessons.
Your monthly fee buys you four lessons each month, ensures that your time slot remains yours, and guarantees that I will be able, present, and prepared to teach your lesson. If for any reason I am unable to honor that guarantee then I will immediately return to you the cost of that lesson.

Your lessons are paid for in advance.
Your lesson fees pay for the month that's about to begin, not the month you're already in.

Your fees are due at the same time each month.
Fees for lessons paid by card process automatically at 10am on the 21st of each month.
Fees for lessons paid with cash are due on the third lesson day of each month.

Late payments will incur a $20 late fee.
If I am unable to process payment with your card or if you forget to bring your cash with you to class then you will be charged a $20 late fee.

Prorating & Refunds

I do not prorate lesson fees.
Prorating makes my income dangerously unpredictable, and I'm not interested in taking on students who're apt to waver in their commitment to working with me.

I do not refund lesson fees.
Lesson fees, once paid, are non-refundable. The only exception I make to this rule is if I am unable to honor my commitment to being able, present, and prepared to teach your lesson.

Pausing & Cancelling

If you pause your lessons then your unused fees will be credited.
If you choose to put your lessons on pause but expect to return at a later date then I will immediately open up your time slot for outside booking and credit you for all lessons you paid for but were unable to make. This credit will remain good for six months from the date of purchase, after which your student page will be deleted and your credit will expire.

If you cancel your lessons then your unused fees will be forfeited.
If you choose to cancel your lessons and do not expect to return then I will immediately open up your time slot for outside booking. Your student page will be deleted, and all unused lesson fees will be forfeited.

Scheduling & Rescheduling

You are in charge of your schedule.
Your lesson schedule sits at the top of your page. I am responsible for making sure that it's accurate. You are responsible for alerting me in a clear and timely manner to any and all potential conflicts and/or necessary changes.

I do not offer rescheduling as a guaranteed scheduling option.
Please feel free to ask and know that I'll always do my best to accommodate, but my schedule is far too packed for me to reliably guarantee this option.

I do offer custom video lessons as a guaranteed scheduling option.
If you know in advance that you won't be able to make it to one or more of your face-to-face lessons then you may choose to either skip those lessons or switch them to video lessons. Switching to video is easy, but it must be done exactly as instructed below. If not, then those lessons will be skipped.

Video Lesson Instructions

Follow the guidelines.
Your video must be filmed in landscape mode, it must be no longer than fifteen minutes, and I must be able to clearly see and hear everything that you're doing, saying, and playing.

Mind the deadline.
Your video must be in my inbox by no later than 10 a.m. on the Monday of the week in which you'd like to receive a video from me. If it isn't, then we'll skip that week's lesson.

Make me a video.
Show me where you’re at with what we're working on, talk to me about what you're thinking and feeling about what we're working on, and ask me any questions you feel you need to ask. 

Email your video to me.
Your video will be uploaded to your page as a post entitled "Your Video to Me" and will appear on your page dated one day prior to your regular lesson day. Any written comments included in your email will be copied and pasted into the notes section of that post.

Wait for my video to you.
In response, you'll get a custom video from me. This video will be uploaded to your page as a post entitled "My Video to You" and will appear on your page at your regular lesson time.

Punctuality & No-Shows

Being more than 10 minutes late without letting me know is a no-show.
If you think you're going to be late, let me know. If you're more than ten minutes late and I haven't heard from you then I'll consider it a no-show.

Barring genuine emergencies, there are no make-ups for no-shows.
I'll work with you to book a make-up lesson, but you'll be charged for it.

If you're having a genuine emergency, don't worry about me.
Take care of yourself first, then contact me once you're safe and we'll take it from there.

Illness

If you're sick, don't come to your lesson.
If you're sick, if you think that you might be getting sick, or if you're getting over having been sick and think that you might still be contagious, then let me know and we'll skip that week's lesson.

If I'm sick, I'll cancel your lesson.
My commitment to being able, present, and prepared to teach your lesson absolutely applies here. If I'm unable to honor that commitment then I will immediately refund you the cost of that lesson.

If you show up sick, I will send you home.
Risk of contracting an illness is my single greatest vulnerability in terms of financial security as a sole proprietor of a service-based business.